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Bishop International, Inc. :: Help zone
Help zone
| Terms & Conditions |
TERMS & CONDITIONS
1. All parts come with a warranty. Warranties range from 90 days to 6 months depending on the item. The warranty begins on the date of sale unless otherwise agreed upon in writing prior to shipment of part.
2. Warranty does not cover the following: A. Shipping, labor, towing, rentals, storage, legal fees, or lost wages under any circumstances B. Parts that are improperly installed or maintained (Please refer to your owners manual for proper maintenance) C. Parts that are abused, over heated, or altered in any way D. Parts that are used for racing purposes E. Seals, gaskets, fluids, or coolant.
3. Buyer is responsible for the proper maintenance of parts, including but not limited to maintaining proper fluid levels.
4. Seller is not responsible for buyer's error.
5. If there is a problem with an installed part, buyer should contact our warranty department via email or by phone within 3 days of noticing the problem. You may not continue to use the part in need of warranty. Doing so may cause more damage to both the vehicle or the part. If you decide to continue using the part, your warranty will be null and void, no exceptions.
6. Used engines are guaranteed not to have a cracked block, cracked head(s), or bad crankshaft. Parts external to the cylinder block and the cylinder head(s), i.e. carburetor, fuel pump, etc., are not under warranty. These parts are left on the engine for the installer’s convenience. It is recommended the buyer replace the rear main seal and inspect gaskets prior to installation.
7. No returns after 30 days except cores and warranty issue items. Warranty is for exchange only (see section 8 for exclusions). Cores must be returned within 120 days for credit.
8. All authorized returns should be returned via traceable means (e.g. UPS, USPS w/tracking or Fed-Ex) to insure their safe return. We recommend you insure your return. You are responsible for the safe return of the product. If a return arrives to us damaged, or missing items, we will notify you and we will retain the product all packing materials for 30 days for your freight companies inspection. It is your responsibility as the shipper to file a claim with the freight company you choose. It is our responsibility as the receiver to notify the freight company of items that arrive damaged by them. You will not receive credit or an exchange from us if your return is damaged in transit back to us.
9. Freight is not refundable for ANY reason. This includes air freight, dimensional freight, customs fees, and return shipping charges.
10. Seller does not claim responsibility for the time it takes the shipping company to deliver the buyer's order. Quoted delivery times are estimated times offered to us by the shipping companies. Delays are beyond seller's control once the order has been given to the shipper.
11. Buyer is responsible for any tariffs, duties, or taxes that apply. These charges are not refundable for ANY reason.
12. Parts and deposits left over 30 days shall be forfeited.
13. All items are subject to prior sale and/or price change, unless deposit arrangements are made.
14. We typically ship via UPS (Standard-Ground Feight).
15. Customer is responsible for inspecting the part for correctness upon arrival. If you have received an incorrect part, you must notify us within 5 business days of receiving the incorrect part so we can replace it. NO exceptions, do not come to us in 3 months and tell us you just got around to installing the part. YOU MAY NOT install an incorrect part. Doing so will null and void any and all express or implies warranties. You will not be able to return an incorrect item for an exchange if installed. You may also not return a part that is found to be incorrect after painting or altering the part in any way. Parts to be painted should always be inspected prior to painting.
16. If your order arrives damaged which is visible at the time of delivery, you MUST make the delivery company note it on the bill of lading or signature pad. It should read, "Delivery accepted damaged, delivery agent shown and notified". If the damage is not visible at the time of delivery you must notify us and the delivery company of the damage within 5 business days of receiving the package. We cannot and will not accept damage freight notifications after this time, as that is all we are allotted from the freight companies. Under no circumstances should you install an item received damaged. Installing a damaged part voids any and all warranties expressed or implied and you will not be allowed to return the part for an exchange or refund even though it arrived damaged. If your delivery arrives via UPS you can file the damage goods claim with them online, click here . Once done, please email or call us with the claim number.
17. Tracking numbers are not always available right away even though your part may have shipped already. The following is a general summary of how long the various shipping companies take to provide us with tracking numbers UPS 12-48 hours.
18. Shipping via standard ground freight is free or is factored into the list price. 1st, 2nd, & 3rd day air shipping prices are based on the weight and size of an items once packaged. Some items incur dimensional freight charges, which are additional.
19. All returns must be in the same condition as when received and must be in the original box in its original condition. If you return your part without the original box or the box is damaged or marked up (reasonable freight damaged excluded) you will be assessed a reboxing charge. Cores are excluded from "same condition" as they will of course be used. Cores are not exempt from the box rule and MUST be returned in the original box or no credit will be issued.
20. Orders cancelled once processed are subject to a 10% cancellation fee. A processed order is one whos credit card has been charged.
21. Orders cancelled after shipping is subject to a 20% restock fee and full freight charges.
22. Warranty is for replacement of the part only. If a replacement is not available to ship within 15 business days, we will offer you the option to cancel with no cancellation fees unless you have had the original part for over 30 days. If you have had the part for over 30 days, replacement is the only option. Warranty items are shipped by the same means as the original order at our shipping expense. If you wish to upgrade the shipping on a warranty item to a faster method, you are responsible for the additional freight charges.
23. If we determine that it is in the best interest for both parties to discontinue the business relationship, the part warranty will be prorated towards the refund based on delivery date versus length of warranty.
24. If we ship you the incorrect part, we reserve the right to make good on our mistake. If you decide to not allow us this opportunity then restocking fees will apply even though it may have been our error.
25. On rebuilt items needing warranty that are past 30 days, you must send your unit back to us for rebuilding for the warranty.
26. Items purchased that are not needed are not returnable for a refund. This includes but is not limited too gifts, parts for vehicles that have been sold or damaged, parts ordered in error. We may choose to allow a return in these cases depending on the circumstance. Restocking fees will apply if we allow for these returns.
27. A core deposit is a refundable security deposit charged at the time of order to insure that we get back your old part as an exchange. If your part is subject to a core charge, it will be listed in your quote or in the description of the item.
28. Most, but not all, UPS shipped ground orders placed by 3:00 PM CST are shipped the same day.
29. Most, but not all, UPS shipped air orders placed by 3:00 PM CST are shipped the same day.
30. We do not ship on Saturday, Sunday or holidays.
31. All orders are processed in the order received.
32. Truck Freight Items (engines, transmissions & items over 150 lbs or 130" length/girth) may take several days to ship out and up to 3 weeks to arrive.
33. We reserve the right to refuse service to anyone for any reason.
34. Prices subject to change without notice. Our Prices are directly reflected by our cost. If a price goes down within 24 hours of your order, you will get the lower price. If it is past 24 hours we cannot lower your price. If a price goes up, we will NOT raise your price even if it happens 10 seconds after you order a part. We hope this policy is understandable, as it will be enforced strictly due to daily price fluctuations as we try and find better and less expensive suppliers.
35. Store credits are transferable and good for 1 year.
36. Shipping days quoted is in business days and excludes weekends and holidays. All orders placed after 3:00 PM CST are considered the following business day.
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